Questions & Discussion: Panel

Patient Perspective: What Matters Most to Patients

Barbara McCool, PhD, MHA, MTP; Retired

Moving Beyond CAHPS Surveys: Gaining Deeper Insights Into Patients’ Experiences

Mary Kay O’Connor, CEO, PatientsVoices Katie Taff, MBA CPXP; Program Manager, Children’s Mercy Hospitals

Researcher Perspective: Using Research to Improve Patient Engagement

Danielle Olds, MPH, PhD, RN, CIC; School of Nursing, University of Kansas Medical Center

Researcher Perspective: Understanding Patient Satisfaction, Patient Experience, and Patient Engagement

Tracey LaPierre, PhD, MA, MS; University of Kansas & University of Kansas Medical Center

Healthcare Perspective Patient Satisfaction in the VA

Kelly Goudreau, PhD, DSN, RN, ACNS-BC FAAN; Director of Patient Care Services / Nurse Executive Deborah Campbell, MHA, BSN, RN; Patient Experience Officer; KC Veterans Administration Medical Center

Welcome & Overview & Healthcare Perspective: Improving the Hospital Experience for Seniors – Lessons Learned & Future Challenges

John Spertus, MD, MPH Anne Xenos; Director, Senior Care Services Tramaine Smith, Patient Experience Coordinator; St. Joseph Medical Center, Prime Healthcare

Agenda: August 6

Sierra Vista Conference0012 (2)

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