Jennifer Lindholm

Questions & Discussion: Panel

Patient Perspective: What Matters Most to Patients

Barbara McCool, PhD, MHA, MTP; Retired

Moving Beyond CAHPS Surveys: Gaining Deeper Insights Into Patients’ Experiences

Mary Kay O’Connor, CEO, PatientsVoices Katie Taff, MBA CPXP; Program Manager, Children’s Mercy Hospitals

Researcher Perspective: Using Research to Improve Patient Engagement

Danielle Olds, MPH, PhD, RN, CIC; School of Nursing, University of Kansas Medical Center

Researcher Perspective: Understanding Patient Satisfaction, Patient Experience, and Patient Engagement

Tracey LaPierre, PhD, MA, MS; University of Kansas & University of Kansas Medical Center

Healthcare Perspective Patient Satisfaction in the VA

Kelly Goudreau, PhD, DSN, RN, ACNS-BC FAAN; Director of Patient Care Services / Nurse Executive Deborah Campbell, MHA, BSN, RN; Patient Experience Officer; KC Veterans Administration Medical Center

Welcome & Overview & Healthcare Perspective: Improving the Hospital Experience for Seniors – Lessons Learned & Future Challenges

John Spertus, MD, MPH Anne Xenos; Director, Senior Care Services Tramaine Smith, Patient Experience Coordinator; St. Joseph Medical Center, Prime Healthcare

C2C July 9 Panel Discussion

Brainstorming Session: Problem Identification & Potential Solution

C2C July 9 Kevin Kennedy

Kansas City Health Community Organized Research Exchange (KC Health CORE): Geodatabase for Reducing Health Disparities

C2C July 9 Dr. Mark Hoffman

Precision Medicine and Social Determinants: Using Big Data to Inform Patient Care